Opera Australia’s Social Media House Rules
We welcome and encourage open discussion and comments within the Opera Australia online community. This is a place for vibrant, friendly discussion about all things opera related.
This is where we share our love of opera with you through news about our work, behind the scenes updates, the occasional special offer and more. We enjoy engaging in relevant and respectful conversation with everyone from first-time audience members to dedicated opera buffs.
We value your feedback about your Opera Australia experience in all circumstances. However, we expect that your comments and posts will always be respectful of others. Differing opinions are welcome, but we have zero tolerance for any abuse of our artists, our staff or other online community members.
Remember, when you post a comment to a blog or social media site, it is published for the world to see.
Comments and posts that we consider offensive, defamatory, abusive, bullying or which unreasonably upset our community will be deleted. Participants who post offensive or inappropriate material will be reported and blocked.
Thank you for supporting and contributing to the Opera Australia online community.
Customer Service and Ticketing enquiries
Opera Australia makes a significant effort to monitor and respond to posts and questions on our social media platforms; however we may not always be able to respond to all posts or answer online requests for information in a timely manner. Our primary method for customer service and ticketing correspondence is through our office. In some instances, we may direct you to contact our office directly.
For customer service enquiries, ticket bookings or to talk to an Opera Australia staff member directly, please email enquiries@opera-australia.org.au, phone +61 (0) 2 9699 1099, or see www.opera.org.au for our full contact details.
Our office and box office is open 9am – 5pm, Monday - Friday, Australian eastern standard time.
Photos and videos
In regards to copyright, Opera Australia has the best interests and rights of our artists, creatives and photographers at heart.
We are happy for you to share and repost an excerpt, photo of our content, only if it’s for non-commercial purposes, and as long as you give credit where credit is due. Please don’t share our images and video without a credit to Opera Australia and the photographer. This means posting our content with the credit/copyright information attached, and a link back to where you got it from. If you decide to use our content against this copyright notice and without crediting, we will be in contact to request that you to take it down – so please be a responsible internet user and save everyone the awkward conversation!
Privacy
By submitting content to any of Opera Australia’s social media sites (wall posts, comments, photos, links, etc.), you understand and acknowledge that this information is available to the public, and that the Opera Australia may use this information for internal and external communications, promotional and fundraising purposes. Please note that other participants may use your posted information beyond the control of Opera Australia. If you do not wish to have the information you have made available via the above mentioned sites used, published, copied and/or reprinted, please do not post it on any of these sites.
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