Central Murray Regional Library

Our Mission: To provide the community with free and equal access to relevant informational, educational and recreational resources in a welcoming and safe environment. Central Murray Regional Public Library aims to provide a library service that ensures free access to recreational and educational materials derived from sources representing a range of preferences and views, and to encourage an aware and participative community. Our services will be based on the core values of quality, efficiency, relevance and accountability. We will provide equity of access to library resources and facilities. We will maintain direct and open communication and cooperation between the library and all its stakeholders. With these statements in mind it is our intention to provide a service which will meet your needs. Service Availability: · Anyone who lives, works or studies in the Deniliquin, Conargo, or Murray Shires may become a library member. Visitors are welcome · Libraries will be open at the advertised time In Deniliquin and Mathoura Library you are entitled to expect: · Well maintained libraries which offer a pleasant and welcoming environment · A wide choice of library stock for all sections of the community · The provision of, or referral to, information on any subject · Computer facilities including access to the Internet · Newspapers and periodicals · Information on community resources · Study space · Photocopying and fax facilities Our Library Staff will: · Treat members of the public fairly and equitably and with respect, courtesy, compassion and sensitivity · Be well trained and knowledgeable about library facilities and services · Be identifiable by name badge · Offer prompt, timely and helpful attention to all without bias · Meet agreed deadlines for the completion of inquiries. Complaints: · Complaints (and suggestion) forms are available at the Libraries · You can discuss any concern with the staff who will assist you or refer you to an appropriate person · Speak to, write, email, phone or fax the Manager Regional Library Services · Write to the General Manager of Deniliquin, Conargo or Murray Councils · When advised of a formal complaint the Manager will make every effort to contact you within 24 hours, and certainly within five working days. · The Manager will investigate the complaint and advise you of the outcome as soon as possible. Deniliquin Library is the larger of the two branch libraries that constitute the Central Murray Regional Public Library. The other library branch is in the Mathoura Information and Business Centre, situated in Mathoura, to the south of Deniliquin. The Central Murray Regional Public Library provides public library services for the residents of Deniliquin and the surrounding shires of Conargo and Murray.